Ongoing support for the
tech your business runs on.
Email, domains, hosting, devices, websites, CRM, automation, tracking, and training. Calm support, clear boundaries, systems that stay reliable.
UK-based. Remote-first. Local on-site support available by agreement.
Tech is not meant to be a second job.
Most small businesses end up with tools everywhere and nobody owning them. Email breaks. Logins get lost. New starters take days to set up. Leads go missing. Reports are wrong. Small problems become downtime.
We become your calm owner for business tech. We fix issues, keep things tidy, and improve the system so it does not decay over time.
What you get with every retainer
WhatsApp support
Message us when something breaks or needs sorting. Simple, fast, and human.
Clear response targets
We acknowledge requests within 1 working day and prioritise urgent issues.
Calm ownership
We take responsibility for keeping your business tech stable and usable.
Documentation and handover
We document the basics so the business is not dependent on memory.
Training and enablement
We help your team use the tools properly, not just install them.
Ongoing improvements
We do small improvements and tidy-ups so the system does not decay over time.
WhatsApp is the front door. For anything complex, we summarise and confirm the plan in writing so nothing gets missed.
How support works
Baseline check
We start with a quick baseline so we know what we are supporting. Access, accounts, key tools, and risks.
Request and support
Most requests come in via WhatsApp. We resolve the issue, prevent repeats, and keep you updated.
Improve and standardise
We tidy processes, reduce tool sprawl, and make the system easier for the team to run.
Response targets
Working hours apply. We confirm what counts as urgent during onboarding.
What we cover
If it touches business tech and systems, we can usually help.
Email and collaboration
- Microsoft 365 and Google Workspace setup
- Shared inboxes, aliases, groups, mail routing
- Signatures, devices, account tidy-ups
- Deliverability basics and common fixes
Domains and DNS
- Domain renewals, transfers, consolidation
- DNS updates and clean-up
- SPF, DKIM, DMARC setup
- Connecting domains to email and websites
Website support and improvements
- Page edits and content updates
- New landing pages for campaigns
- New sections added to existing pages
- Forms, tracking, and conversion tweaks
- Basic SEO hygiene (titles, meta, redirects)
- Speed and reliability checks
- Plugin/theme updates where applicable
Hosting and website operations
- Hosting support and coordination
- SSL, renewals, basic uptime checks
- Backups and restore checks
- Website migrations where appropriate
- Small fixes that keep things stable
Devices and remote support
- Laptop onboarding and setup
- Troubleshooting common issues remotely
- File sync issues, email/device setup
- Basic performance clean-up and hygiene
User access and onboarding
- New starter setup and checklists
- Leavers and access removal
- Permissions, shared accounts, admin tidy-ups
- Password manager guidance and rollout
Security basics
- MFA rollout and enforcement
- Access reviews and reducing admin risk
- Backup checks and basic recommendations
- Sensible policies the team can follow
CRM and sales systems
- CRM setup support and improvements
- Pipeline stages, fields, lead sources
- Forms to CRM connections
- Lead routing, follow-up reminders, automations
- Simple reporting and visibility
Automations and integrations
- Connecting tools so data flows automatically
- Fixing broken automations
- Error-proofing and alerts where needed
- Improving reliability of existing workflows
Tracking and insight
- Analytics sanity checks
- Conversion tracking checks
- Simple dashboards if useful
- “What is working?” clarity
Training and documentation
- Recorded walkthroughs
- Simple SOPs and “how we do it here” docs
- Team training sessions tied to real workflows
If it touches business tech and systems, we can usually help, or we will coordinate the right specialist.
Bigger builds (new websites, major redesigns, full rebuilds) are quoted separately. Retainers cover ongoing support and incremental improvements.
Need landing pages without the drama?
If you run ads or campaigns, you need landing pages quickly. Our retainer covers new landing pages and page tweaks, without you having to start a new project every time.
Support with standards
We support business systems and the tech that runs them. We are not a 24/7 emergency MSP. We do not take responsibility for unknown environments without a baseline check first.
If something is specialist (complex networking, cyber incidents, infrastructure), we coordinate with the right provider.
Choose the level of support you need
Essentials
Support Plus
Partner
Add-ons and rules
- Minimum term: 2 months.
- Roll-over: up to 50% of unused hours roll into the next month (cap applies).
- Extra hours: £95/hour across all tiers.
- Bigger builds: landing pages and small tweaks are included. New websites, major redesigns, and big migrations are quoted separately.
Larger builds and migrations are quoted separately. The retainer keeps your day-to-day stable and your systems improving.
This is what we get asked to fix
Common questions
It is business tech support with systems thinking. We keep the foundations reliable and connect the tools so your sales and marketing systems work properly.
Remote-first. On-site available for local clients by agreement.
Yes. It protects both sides and stops you paying for guesswork.
Yes. We can handle business systems, coordination, and improvements without turf wars.
Small improvements and landing pages are covered. Bigger builds are quoted separately.
Want a calm owner for your business tech?
Tell us what’s messy. We will tell you what to fix first.